Our Commitment to You
At bicharm.com, we are dedicated to providing you with the best shopping experience possible. We understand that sometimes the product you receive may not meet your expectations, and we want to make the return and exchange process as seamless as possible. Our goal is to ensure your complete satisfaction with every purchase.
Quality Control
Before any item leaves our warehouse, it goes through a rigorous quality control process. Our team of experts carefully inspects each product to guarantee its quality and accuracy. We take pride in the craftsmanship and attention to detail that goes into every item we sell.
Return and Exchange Process
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Here's how it works:
1. Eligibility:
- Items must be returned within 30 days from the date of delivery.
- The product must be in its original condition, unworn, and with all tags and labels attached.
- Intimate apparel, swimwear, and earrings are not eligible for return due to hygiene reasons.
2. Return Authorization:
- To initiate a return or exchange, please contact our customer support team. They will provide you with a return authorization number.
- Returns without a valid authorization number will not be accepted.
3. Packaging:
- Please ensure that the item is securely packaged to avoid any damage during transit.
- We recommend using the original packaging if possible.
4. Return Shipping:
- The customer is responsible for the return shipping cost, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a traceable shipping method to ensure the safe arrival of your return.
5. Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed based on product availability.
Shipping Options
We offer a variety of shipping options to cater to your needs:
Standard Shipping: Our standard shipping option delivers your order within 14 business days. Standard shipping fees may apply based on your location and order size.
Express Shipping: Need your items sooner? Choose our express shipping option, and your order will arrive within 14 business days. Express shipping fees are calculated at checkout.
International Shipping: We proudly ship internationally to bring our stylish children's clothing to customers worldwide. Please note that international shipping times may vary depending on the destination and local customs regulations.
Order Processing
Once you place an order with us, our team works diligently to process and prepare your items for shipping. Most orders are processed within 48 hours of being placed. You will receive a confirmation email with tracking information once your order is on its way.
Shipping Costs
Shipping costs are determined based on your location, selected shipping method, and order size. To calculate the exact shipping costs for your order, please add the desired items to your cart and proceed to checkout. The shipping cost will be displayed before payment.
Contact Information
If you have any questions or need assistance with our return and exchange process, please don't hesitate to reach out to our friendly customer support team. We are available 24/7 to provide you with the help you need.
Our Commitment to Sustainability
We believe in the importance of social responsibility and sustainable development. As a fashion retailer, we strive to promote ethical practices throughout our supply chain. We work closely with our suppliers to ensure fair labor practices and environmentally friendly manufacturing processes. By choosing to shop with us, you are supporting our commitment to a more sustainable fashion industry.
Email: info@bicharm.com
Phone:
Thank you for choosing bicharm.com. We appreciate your trust in us and look forward to serving you again in the future.
Disclaimer: The above return and exchange policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.